Frequently Asked Questions
Everything you need to know about bringing Loom Collection into your home.
What is the typical delivery timeframe for furniture?
Most in-stock items are delivered within 7-14 business days. Custom or made-to-order pieces may take 6-10 weeks depending on the artisan's schedule and material availability.
Do you offer white-glove delivery and assembly?
Yes, we offer a white-glove service for an additional fee, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
What is your return policy for home decor and rugs?
We accept returns on unused items in their original packaging within 30 days of delivery. Please note that custom upholstery and final sale items are non-returnable.
How can I request fabric or wood finish swatches?
You can order up to five complimentary swatches through our 'Request a Swatch' page to ensure the textures and colors perfectly complement your space before you buy.
Are your products covered by a warranty?
All Loom Collection furniture comes with a one-year limited warranty covering manufacturing defects in materials and workmanship under normal household use.
Do you offer trade discounts for interior designers?
Absolutely. We have a dedicated Trade Program that offers exclusive pricing and personalized sourcing services for certified interior designers and architects.